Refund & Exchange Policy

We want you to be fully satisfied with your purchase.

If you are not completely happy with your order, you may request a refund or exchange within 14 days of receiving your item.

To be eligible for a return or exchange:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

To start a return or exchange request, please contact us through our Instagram page or customer support within 14 days of delivery.

Once your request is approved, we will provide the return instructions.

Please note:

• Items damaged through misuse or normal wear are not eligible.

• Shipping fees may be non-refundable unless the item arrived damaged or incorrect.

• Returns requested after 14 days of delivery may not be accepted.

We reserve the right to refuse returns that do not meet the conditions above.

To uphold our premium standards, all customers are mandated to inspect the product thoroughly upon delivery, prior to remitting payment to the courier. This inspection protocol includes:

• Verification of the correct model, size, and color variant.
• Detailed examination for any physical defects or damages.
• Confirmation that all packaging, tags, and accessories are intact.

Legal Note: Remitting payment to the courier constitutes full and final acceptance that the product has been received in a fully satisfactory and flawless condition.

Our logistical operations are swift to ensure rapid delivery. Therefore, once an order is dispatched and handed over to our shipping partners, shipping fees become entirely non-refundable.

This policy remains in full effect even if the customer decides to cancel the order mid-transit or outright refuses to receive the shipment upon arrival.

We proudly offer a 14-day Refund & Exchange policy. To qualify, products must be returned unused, in original condition, and with original packaging. All requests must be submitted within 14 days of receiving the order.

• Formal notification is sent to us within 14 calendar days of receipt.
• The product remains entirely unused, unwashed, and unaltered.
• All original branding tags, labels, and protective packaging are untampered and undamaged.

Requests failing to meet every single criteria above will face automatic decline without further review.

Change of Mind: If you wish to exchange an item simply due to personal preference, we facilitate this. However, you are wholly responsible for all dual shipping costs (return and reshipment). No additional administrative fees will apply.

Faulty Items: In the highly unlikely event that our quality control misses a defect, or you receive an incorrect item, we take full responsibility. We will cover 100% of the shipping costs associated with the corrective exchange.

To maintain hygiene, exclusivity, and operational integrity, certain categories are entirely exempt from our exchange policy. The following items are considered final sale:

• Customized, bespoke, or personalized products.
• Items purchased during clearance events or marked as final-sale.
• Intimate wear, accessories, or items where hygiene seals are broken.