Shipping Policy
Shipping Policy
We currently ship all orders using Cash on Delivery (COD) only. Please note that shipping is available within our local delivery area exclusively. We do not ship regionally or internationally at this time.
Order Processing
All orders are processed and prepared for dispatch within 1–2 business days.
To ensure you are always updated, customers will receive a formal confirmation via WhatsApp, SMS, or email the moment the order has been successfully dispatched from our facilities.
Delivery Timeframe
Standard delivery takes approximately 2–5 business days to reach your doorstep.
Delivery times may vary slightly due to weekends, public holidays, severe weather conditions, or unexpected courier delays.
Payment & Inspection
We accept Cash on Delivery (COD) only. Customers are required to inspect the product carefully before making payment to the courier.
By completing the payment, the customer officially confirms that:
- The item received is correct and undamaged.
- The order has been delivered in an acceptable condition.
Absolutely no returns or complaints regarding the condition of the item will be accepted once payment has been handed to the courier.
Exchange Shipping Fees
Exchanges are permitted strictly within 3 days of receiving an order, provided that the item is unused, in its original condition, and all packaging and tags are intact.
Customers are wholly responsible for all shipping costs associated with exchanges. This includes both return and reshipment fees. Rest assured, no additional service fees will be charged beyond the courier costs.
Refused Deliveries
Customers may cancel their order before shipment without any penalty.
However, if a customer refuses delivery after the order has been shipped, the order will be marked as rejected in our system.
Repeated instances of refused deliveries will result in the customer being restricted from placing future orders. We reserve the right to cancel or refuse future orders from accounts with a history of failed delivery attempts.
The Delivery Journey
1. Processing
Order is prepared within 1-2 business days.
2. Dispatch
You receive an alert via WhatsApp/SMS/Email.
3. Inspection
Courier arrives (2-5 days). Inspect before paying.
4. Payment
Pay COD and enjoy your premium product.